SERVICE AGREEMENT
Terms of Service
These terms govern business use of Chatly, operated by Chat2meeting, 8046 Zürich. Questions can be sent to support@chat2meeting.com.
What Chatly provides
Chatly provides an AI assistant that customers can install on their websites. It can answer from crawled website pages, collect contact details, and offer booking links or available times. The service may change as we improve it. Customers need an account and must be legally able to enter this agreement.
Customer responsibilities
You control the website content supplied to Chatly, allowed domains, assistant settings, booking availability, and how you respond to visitors. You must have the rights and notices needed to process visitor information, keep your website information accurate, review assistant behavior, and provide a human contact path. AI answers can be incomplete or wrong; you are responsible for checking whether they are appropriate for your business and for commitments you make to visitors. Do not use Chatly for unlawful activity or as the sole source of advice in high-stakes areas.
Trials, fees, and cancellation
The starter plan is USD 79 per month with up to 1,000 new conversations per calendar month. A 7-day trial requires a payment card. Unless cancelled before the trial ends, Stripe begins charging the monthly subscription automatically. You can cancel or update your payment method through the billing portal in your workspace. Cancellation takes effect according to the date shown in Stripe's portal; access may continue until the end of the paid period. Fees and applicable taxes are shown at checkout. Chatly uses standard Stripe Billing and does not act through a merchant-of-record service.
Usage and availability
Chatly may pause new conversations when the monthly allowance is reached or when a subscription is inactive. We use reasonable efforts to keep the service available, but do not promise uninterrupted operation. We may restrict abusive traffic, unsafe usage, or use that threatens the service. We will try to give notice when practical.
Data and privacy
Our Privacy Policy explains how we handle information. You retain rights to your content and authorize us and our providers to process it only to provide and operate Chatly. A draft Data Processing Addendum is available for review and signature on request.
Ending service
You may stop using Chatly and cancel billing in the customer portal. We may suspend or terminate access for material breach, nonpayment, or legal reasons. Contact us to request an export or deletion of service data. Obligations that by nature continue after termination, including payment obligations already accrued, continue.
Contact and changes
We may update these terms and will give reasonable notice of material changes. If you continue using the service after the change takes effect, the updated terms apply. Contact support@chat2meeting.com with questions.