CUSTOMER DATA
Data Processing Addendum
This addendum describes how chat2meeting processes website visitor data on behalf of business customers. To execute a signed copy, contact support@chat2meeting.com.
Roles and instructions
The customer is the controller of visitor conversations, leads, and bookings; Chat2meeting operates chat2meeting as processor. We process that data to provide the features configured by the customer, as described in the Terms, and under the customer's documented instructions. We will tell the customer if an instruction appears to violate applicable data protection law.
Data and people
Processing covers visitor identifiers, conversation text, contact details, booking information, and public website content for the duration of the subscription. Data subjects include website visitors and customer staff. Customers decide what information their widget requests and must provide notices and a lawful basis where required.
Security and assistance
We restrict production data access, use encrypted transport, isolate customer records in the database, and use verified webhooks and rate limits. We will assist with reasonable data subject requests and security incident investigation, taking account of the information available to us. We will notify affected customers of a confirmed personal-data breach without undue delay after becoming aware of it.
Subprocessors and transfers
chat2meeting uses Vercel, Supabase, Firecrawl, OpenRouter and its model providers, OpenAI, Resend, Stripe, and Upstash for service delivery. The database region is planned for US East. We will maintain appropriate contractual protections for international transfers and provide notice of material subprocessor changes. Customers may contact us with a reasonable objection.
Return and deletion
On request at the end of service, we will provide a reasonable export of available customer data or delete it, subject to backup retention and legal obligations. Preview sessions expire after 24 hours; conversation, lead, and booking records are scheduled for deletion after 12 months.
Contact
Chat2meeting, 8046 Zürich · support@chat2meeting.com.